Conditions of Use

Privacy Notice

 

Our Commitment to Privacy

Your privacy is important to us. We only collect information when you open an account, enter a competition, subscribe to a mailing list, or place an order. The type of personal information collected on these pages is:

 

Name

Address

E-mail address

Telephone number

 

We will also request payment information when an order is placed.

 

The Way We Use Information

We use the information you provide about yourself when placing an order in our on-line shop only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.

By entering a competition on the Chaboo website you agree to allow us to send you promotional material from time to time, including special offers and competitions

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you with an opportunity to opt-out or otherwise prohibit such unrelated uses.

 

Our Commitment to Data Security

To prevent unauthorised access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect.

 

 

How You Can Access or Correct Your Information

 

You can access all your personal information that we collect and maintain by editing your account details on our website.

 

To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

Your user name and password to gain access to your account should be protected by yourselves and should under no circumstances be passed on to any third parties.

 

Chaboo are not liable for any misuse of your user name or password.

 

 

Data Protection

 

Chaboo adheres to the Data Protection Act (1998) and as such any personal information submitted or data gathered is:

 

Processed fairly and lawfully

Obtained for specified and lawful purposes

Relevant and not excessive

Accurate and up to date

Not kept any longer than necessary

Processed in accordance with the individual's rights

Securely kept

 

 

Pricing

 

All prices are in pounds sterling. We are VAT registered, the price shown on our website is the price payable to Chaboo.

 

You may be required to pay extra for delivery, and/or gift wrapping.

 

Delivery, and gift wrapping charges are set out on our website.

 

We must receive payment for the total amount of the goods that are ordered including any payment for delivery, and gift wrapping before your order can be accepted.

 

On receipt of payment from you we will confirm that your order has been accepted by e-mail.

 

Our acceptance of your order brings into existence a legally binding contract between us.

 

 

Matters beyond Our Control

 

Chaboo shall have no liability to you for any failure to deliver goods ordered, any delay caused, or damage, defect of goods caused by circumstances beyond our control including, without limitation, strikes, industrial disputes, breakdown of computer systems or network access, flood, acts of God, fire, lightning, flood or severe weather, war, explosion, accident, failure of internet services or payment authorisation services.


Delivery

All products are subject to availability.

If for any reason we are unable to supply you with any part of your order, we will contact you via e-mail or telephone to advise you an estimated delivery date and of any suitable alternative product that we can supply if the product is no longer available.

The Customer will always be emailed with the option to cancel their order if they do not accept the new delivery date or the alternative item offered is not acceptable, in which case a full refund will be given.

All goods are checked for damage prior to despatch.

We aim to deliver products using two delivery methods once payment has been received.

Standard Delivery: Delivery within 3-5 working days.


Standard Delivery 3-5 Working Days

Order value over 25.00

Delivery is FREE

Order value under 25.00

Delivery is 3.50

 

Express Delivery: Next Day Delivery. Orders must be received before 3.00pm for next day delivery.

 

Express Delivery 1-2 Working Days

Order value over 25.00

Delivery is 4.99

Order value under 25.00

Delivery is 6.99


 

 

 

Please note: A signature will be required to acknowledge delivery.

 

We reserve the right to refuse delivery to certain addresses. If there are any problems with a delivery address, an e-mail will be sent to notify you of this, and a full refund will be made.


Returns Policy

If you are dissatisfied with your purchase or have received a defective product please contact our customer services team.

If the item is returned to us within 7 days from the day you received the order a full refund or exchange will be given regardless of the reason for its return. A returns number is required prior to return of any item.

If you have received a defective item within 30 days of purchase please contact customer services for a returns number. A full refund or exchange of any defective item will be given within 30 days of purchase.

Any return to us must first be authorized by customer services, instructions for return will be sent by e-mail together with a valid returns number.

 

How to Contact Us

 

Should you have other questions or concerns about our Terms & Conditions, please e-mail the Chaboo team at customerservices@chaboogroup.co.uk. 

 

 

Company Details

Chaboo is the online trading name of C. Booth & Son a family run business which has served generations of customers since 1865. The products listed on this website are just a small proportion to what is on offer in the store and it is recommended that if you are in Huddersfield that you visit us. 

C. Booth & Son specialise in the distribution of quality products made by many of the world's leading manufacturers and will endeavour to source a product that is neither listed on our website or on sale in our showroom.

Showroom:
Sheffield House, 13 Cross Church Street, Huddersfield, Hd1 2PY

Office Hours:
Monday-Saturday 9:00am to 5.30pm. Telephone: 01484 530457

 E-Mail:enquiries@chaboogroup.co.uk Vat Number: GB 361 6534 55

 

 

Statutory Rights

Your Statutory Rights are unaffected by anything appearing in these terms and conditions.

 

 C Booth & Son © 2017